Key questions you can ask to better understand people’s needs, payment preferences and barriers Use these focus group/interview questions to understand payment preferences and barriers before implementing your cash transfers /new payment mechanism. They explore...
Support people to overcome challenges to accessing and meaningfully using cash assistance. Many people face challenges in accessing and meaningfully using cash assistance, especially those without digital devices, ID, or access to financial services, connectivity, and...
Guidance on how to advance digital and financial inclusion throughout each stage of the project cycle This tool helps you strengthen digital and financial inclusion along the four key stages of a project cycle: engaging with assisted people and understanding the...
Develop a digital and financial inclusion roadmap in five steps. Develop your country office’s digital and financial inclusion roadmap in five steps. This tool guides you through assessing needs around digital financial inclusion for disadvantaged and hard-to-reach...
Guide participants to speak up – help programme participants safely and confidently raise feedback and concerns We are accountable to the people we assist. Promoting safe, transparent and accessible feedback mechanisms and ensuring that all programme...
