Tips on how to engage and support financial service providers in strengthening customer protection for fair, safe and confidential financial services people can trust. Customer protection is essential for helping cash recipients use financial services confidently,...
Promote ethical, accountable interactions that prevent abuse of power in cash assistance. Cash transfers can create power imbalances, especially when people assisted by humanitarian agencies don’t have the same freedom of choice as regular customers. This tool...
Tips to drive merchant e-payment adoption. Merchant mobile payments are still not widely used despite the advantages that e-money payments bring, including recipients of digital cash assistance. This includes increased privacy and convenience of paying for goods and...
Tips to establish effective partnerships with financial service providers for safe and inclusive cash assistance. Financial service providers, such as banks, mobile money providers and fintechs, have become key partners for humanitarian/development organizations in...
Tips to ensure safe and inclusive consultations with diverse communities. Effective consultations build trust and ensure programmes reflect the voices of all community members. This tool equips you with practical guidance for safe and inclusive consultations with...
