Tips on how to engage and support financial service providers in strengthening customer protection for fair, safe and confidential financial services people can trust.
Customer protection is essential for helping cash recipients use financial services confidently, safely, and with trust. This tool contains key messages that you can use when engaging with financial service providers to strengthen their customer protection systems. This includes why customer protection matters for private sector providers, the 8 core principles of the Code of Conduct and tips on how to help them get started to strengthen their customer protection systems.
