Ensure safe, reliable, and accountable service delivery through continuous monitoring.
Monitoring private sector performance is essential because humanitarian/development actors remain accountable to the people assisted. This tool explains why regular oversight matters and what to look for across key interaction points to ensure services remain safe, reliable, and free of any form of misconduct by the service provider.
The tool proposes practical ways to assess performance, as well as outlines key questions to be included in the performance assessment.
