Introduction to formal financial services

Practical guidance to help people understand the benefits of formal financial services

Formal financial services provided by regulated institutions like banks, mobile money providers, or microfinance institutions – offer safe, reliable ways for people to save, receive cash transfers, make payments, and build financial resilience against shocks. This tool breaks down the basics in clear, simple terms to help you introduce formal finance in an inclusive, safe, and accessible way.

This tool supports trainers and frontline staff to explain key benefits of having formal financial accounts, including consumer rights.