Tips to partner with the private sector and sample contract clauses
Build trust with financial service providers to improve customer services by taking time to explain humanitarian ways of working. Clarify expectations on the services requested, be transparent on the capacity to deliver, work in a spirit of partnership to manage operational challenges and share information transparently. Include measures to mitigate risks of abuses of power in financial service provider contract templates, paying attention to ensuring client protection principles are also included in the contract financial service providers have with their third-party agents. Ensure that data processing at field agent level is not practiced in contradiction with data protection clauses signed in the main contract.