Extend customer protection standards to non-contracted partners to ensure safe and consistent service provision.
Non-contracted partners still interact with the people humanitarian/development organizations assist, even though they are not formally bound by agreements. This tool explains why applying basic customer protection principles with these partners is essential for safe, fair, and reliable cash assistance.
It highlights why customer protection matters for their businesses and offers simple ways to strengthen their practices – such as sharing minimum standards, providing basic guidance or training, and promoting strong complaint and redress procedures – without overwhelming them with requirements.
