Strengthening Safeguards
© WFP/Gabrielle Menezes
Humanitarian organizations are accountable to the people they assist. This includes promoting safe, transparent, and accessible feedback mechanisms and ensuring that programme participants know about the mechanisms and can effectively use them.
This section provides guidance and resources to help inform cash assistance recipients about their rights and explain how to make a complaint and provide feedback.
Tools and Resources
Informing communities about their rights
Key messages to help people understand their rights and responsibilities when receiving cash assistance ople who know why, exactly when and what amount of assistance they should receive and how to get help when there are issues are better protected against harm, exploitation and abuse of any form This tool provides guidance and materials to […]
How to provide feedback or make a complaint
Guide participants to speak up – help programme participants safely and confidently raise feedback and concerns We are accountable to the people we assist. Promoting safe, transparent and accessible feedback mechanisms and ensuring that all programme participants can effectively use them is important for every cash transfer programme. This tool explains how to engage with […]