Build the capacity of cash recipients

© Anna Zylicz

Designing digital and financial literacy trainings

This section introduces digital and financial inclusion and provides practical guidance for designing effective training. It explains why inclusion matters, how to inform recipients about their rights, and how to set up safe, transparent feedback and complaint mechanisms. It also offers resources on specific cash transfer options, including mobile money, bank accounts, e-wallets, and cash-in-hand.

 

Cover: build capacity
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Designing digital and financial literacy trainings

Financial education leads to higher levels of financial literacy that may enhance financial wellbeing in the long term.

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Strengthening Safeguards

Guidance and resources to help inform cash assistance recipients about their rights and explain how to make a complaint and provide feedback.

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By modality

Guidance for programme teams relating to specific cash transfer mechanisms, including mobile money (mobile wallets), bank accounts and cards, e-wallets and cash-in-hand/envelope.