Practical steps to design, roll-out, and support safe and accessible mobile money assistance.
Mobile money is a financial service that links a phone number to a digital wallet, allowing people to send, receive, store, and withdraw money without a bank account.
This tool provides tips and resources to help you set up cash assistance using mobile money. The guidance includes a checklist with key design and implementation considerations – such as how to understand people’s needs, support registration, simplify account opening, work with merchants, train staff and community champions, and set up monitoring and feedback mechanisms.
It also includes a step-by-step guide for facilitators to run a 1.5-hour mobile money training for participants with feature phones.
It also includes an overview of available interactive audio and visual resources that can help you explain how to use mobile money safely and effectively (“Hey Sister, Show Me the Mobile Money” campaign and the GSMA Mobile Internet Skills Training Toolkit).
