Design digital and financial literacy trainings to empower people to use financial services safely and confidently.
Digital and financial literacy is not only about using a device – it is about building confidence, safeguarding dignity, and strengthening people’s independence. This section introduces digital and financial literacy and contains practical, ready-to-use tools and examples to help you design successful, people-centered digital and financial literacy training. The guidance focuses on ‘what works’ to help people learn how to manage their money, protect their information, avoid fraud, and navigate digital payments with confidence – no matter their literacy level, language, or device.
