Set the standard: Use this tipsheet to help ensure professionalism in every customer interaction
Good customer service starts with clarity, respect, and safe communication. Use this tool to ensure client-facing staff delivers customer service excellence. This tool offers practical, ready-to-use guidance – it highlights key behaviour for respectful service, reinforces the 8 Code of Conduct principles, and provides a quick referral cheat sheet, so staff know exactly where to direct clients when issues arise.
